INFORMATION WE COLLECT
The information we collect from you is simple. The information that is collected from the customers is to process the orders placed with us on purchase of services or products from our website. We collect information from the customers like name, contact number, address and credit card information to process confirmed order.
You are not required to provide us with your information unless you buy our services or products from us.
RETENTION OF THE INFORMATION ON OUR DATABASE
The personal information apart from your credit card details that you provide us is stored on our database for 45 days post processing your order and to address to any queries you may have with respect to services or products purchased from us. The information will be deleted from our database on completion of 45 days from the date of purchase.
INFORMATION WE SHARE FOR EXTERNAL PROCESSING
FOR LEGAL REASONS
We will share personal information with companies, organizations or individuals outside of trusted auto parts if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable terms of service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- If the products or services purchased from us are not as per the specifications defined during the purchase or if defective you can call our customer service number and report the same within 10 days from the original shipment date in order for us to pick up the shipment and give you a credit back or exchange of the product or service.
- Returns received beyond 10 days after date of shipment will not be accepted and will be returned to sender.
- All products being returned or exchanged must be in same condition as delivered to you.
- We’ll exchange your items for replacement as per the required specification and we’ll pay for the shipping cost for any exchanged item, or we’ll refund you for the product or service is unavailable.
- Exchanges are subject to availability.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement.
- Refunds will include product and tax amount only. If an incorrect item was shipped, or products or services were flawed or damaged in transit, we will also include the shipping charges in your refund.
- If express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost.
- Entire exchange order must ship to a single address.
- Exchanged items must be return in the original boxes and bags and must include all original hang-tags.